1. Shipping and delivery policy
At Look, we provide Standard shipping and delivery to any address within India. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports.
On the front, we deliver to most pin codes that our logistics partners have affiliates in, and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly, and safely. For a list of pin codes that we deliver to and our charges, you may select your item and proceed to the checkout page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
2. Shipping and delivery order status & tracking
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 5 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping and delivery restrictions, payment authorization, packing, and dispatching of orders. An email confirmation will be sent for all orders once received.
Local shipping and delivery
There are 2 delivery options available for customers, Standard, and Express courier.
Standard courier shipping and delivery
This is for all domestic orders in the normal way it takes approximately 5 working days to reach you from the time of order.
In some cases, if the pin code is too rural the shipping and delivery lead time might be extra.
The charges are based on the product weight and size and same indicated on the website at the time of placing an order
Express courier shipping and delivery
is available at an additional charge and it takes approximately 3 working days to reach you from the time of order.
To serve you better, you may even choose the timing of your deliveries from 9 am to 10 pm, weekdays or Saturdays, regardless of Standard or Express couriers.
Express courier service available only at major cities
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 5-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
International Deliveries
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, Internet banking & UPI.